Refund policy

What is your cancellation policy?

You have 4 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

What is the return policy?

Within 30 days of receiving your order if for any reason you don't like your product, please email us at support@shopluvia.com with the subject line "return" and we will process the return. We do not refund shipping cost and return shipping is paid by the buyer.